topic Webex contact Centre Flow Designer CallBack options in Webex Calling

Webex contact Centre Flow Designer CallBack options

NewWxCC — Fri, 12 May 2023 23:44:39 GMT

Hi @WxCC administrators and flow creators.

I am wanting to configure my callback in flow to have a continuous opt in using hash. i have tried several variables but non seem to work. I am using Cisco WxCC Flow Designer. Has anyone been able to configure their callback options so that you can opt in by press hash at any time, not just in the Call Back block? if so, what tool did you use to input the code (parse, condition etc)

thanks heaps

{% if input.equals('#') %}
{# Handle callback logic here #}
{% endif %}

// Assuming you have captured user input and stored it in a variable called 'input'

if (input === '#') {
// Handle callback logic here
// This could involve making an AJAX request, updating data, or performing any other desired action
// For demonstration purposes, let's log a message to the console
console.log('Callback initiated!');
}

Re: Webex contact Centre Flow Designer CallBack options

asmvar@1234 — Tue, 16 May 2023 13:11:06 GMT

I guess you can loop the callback block in Flow Designer. Meaning each and every step it will go to callback block in Main Flow. Additionally you can add callback block in Event Flows as well. It would be great if you share snippet of your flow.

Re: Webex contact Centre Flow Designer CallBack options

NewWxCC — Wed, 17 May 2023 09:43:31 GMT

Im thinking may be a condition with a true false statemnent?