topic Re: Has anyone successfully used Webex Calling with Service Cloud Voic in Webex Calling

Has anyone successfully used Webex Calling with Service Cloud Voice ?

Donald Nowland — Mon, 12 Dec 2022 18:14:02 GMT

Our 501(c)3 nonprofit organization currently uses Webex Calling as our phone system and are looking to be able to integrate with Service Cloud Voice. From what I have discovered thus far is that the only native telephony partner integration for Cisco is Webex Contact Center which our organization doesn't have. However, the Webex Calling product has a Salesforce Integration but not a telephony partner integration.

Are there any developers who have built a custom telephony integration for Webex Calling with Salesforce Voice.
Is it possible Amazon Connect for Service Cloud Voice in conjunction with Webex Calling as opposed a custom designed integration.
Are there any other recommendations on incorporating Webex Calling with Service Cloud Voice for our organization ?

I appreciate any and all feedback / suggestions for what appears to be our unique business need.

Re: Has anyone successfully used Webex Calling with Service Cloud Voic

Brandy Leonard — Mon, 19 Dec 2022 19:08:27 GMT

Interested about this as well.

Re: Has anyone successfully used Webex Calling with Service Cloud Voic

Dave Nichols — Fri, 16 Jun 2023 15:08:09 GMT

Hi Donald, please reach out to us at Bucher + Suter, a gold Cisco partner. It's a use case we are seeing more and more and can help with.

Re: Has anyone successfully used Webex Calling with Service Cloud Voic

danilo-peguerro — Wed, 13 Aug 2025 16:49:49 GMT

Clarification on Bucher & Suter Requirement for Webex CC and Salesforce Service Cloud Voice Deployment

I’m currently in the process of deploying Webex Contact Center with Salesforce Service Cloud Voice. Is Bucher & Suter required for this integration?

Re: Has anyone successfully used Webex Calling with Service Cloud Voic

danilo-peguerro — Wed, 13 Aug 2025 17:20:17 GMT

can Someone valeted this : June 2025, Cisco introduced the Webex CTI adapter on the AppExchange, which supports the Salesforce CTI phone. However, Webex Contact Center currently lacks a built-in API for Service Cloud / Omni-channel functionality.