topic Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list' in Webex Calling

MS Teams & WebEx Calling App - 'Failed to load voicemail list'

jim.stengle — Tue, 29 Aug 2023 21:59:36 GMT

Anyone seeing issues with the WebEx Calling App in MS Teams not displaying voicemails or recent calls?

We get an alert saying 'Failed to load voicemail list' and no recent calls.

This looks to have started after the update to version 2.1 which was installed last week.

The WebEx client does show voicemails and recent calls itself, just not the app in MS Teams.

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

cristian.munoz — Tue, 12 Sep 2023 19:50:18 GMT

Hi All

I have the same problem.

TIA

Cristian.

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

Joel Benicio Contreras Cid — Tue, 12 Sep 2023 21:31:43 GMT

Hello everyone.

I have the same problem. I have some users who do not have voicemail and they get this message. I have deactivated the Unity of the CUCM Service Profile and I still get the same message. I also removed the Unity DN profile. The problem persists

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

Nicolas Bernabe Soto Cordova — Tue, 12 Sep 2023 21:37:11 GMT

Same, any update?

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

seongho — Fri, 08 Dec 2023 03:01:07 GMT

Hi Jim and those who are experience the similar issue, can you please let me know which version of Unified CM and CUC you are running?

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

Joel Benicio Contreras Cid — Fri, 08 Dec 2023 04:02:17 GMT

Hi:

The versión of CUCM is 12.5.1.17900-64 and Unity 12.5.1.18901-2.
Cisco Webex APP is register Unity service ok, but the voicemail error appears in MSTeams and recent calls do not appear updated. I linked the line with the user in the CUCM, but it remains the same behave.

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

Esto — Thu, 14 Dec 2023 19:41:49 GMT

Anyone resolve this issue?

Re: MS Teams

jim.stengle — Thu, 14 Dec 2023 19:48:18 GMT

No resolution yet. We are still having the issue.

Jim Stengle
916-419-5605
800-443-5605
[QUEST]

Re: MS Teams & WebEx Calling App - 'Failed to load voicemail list'

jim.stengle — Thu, 14 Dec 2023 19:49:59 GMT

We are currently running CUCM 12.5.1.18901-1, but we have upgraded since the issue first appeared.

CUC is running 12.5.1.18901-2. Again upgraded since the start.

Re: MS Teams

Esto — Thu, 14 Dec 2023 20:05:32 GMT

I have a TAC case opened. If I get an update I will post it.

Re: MS Teams

Joel Benicio Contreras Cid — Mon, 18 Dec 2023 12:47:43 GMT

The error message disappeared, now a new, more elegant message appears. Call history keeps crashing.

New verion MS Teams 23320.3021.2567.4799