topic Re: Book a callback in webex calling in Webex Calling

Book a callback in webex calling

itcosmogas — Thu, 28 Sep 2023 16:43:58 GMT

When a telephone extension is busy, is possible to book a callback when it becomes free?

Thanks

Re: Book a callback in webex calling

Matt_W — Thu, 28 Sep 2023 17:02:39 GMT

Yes, you can set it up as part of a call queue settings.
https://help.webex.com/en-us/article/nk8xfxt/Manage-calls-in-a-call-queue

From the customer view in https://admin.webex.com, go to Services, and click Calling > Features.
2	Click Call Queue and then select the call queue to edit from the list.
3	In the side panel, beside Call Back, click Manage.
4	Toggle the Call Back option on.
5	Enter Minimum estimated time for call back option in minutes. This determines at what estimated wait time, the caller receives the call-back option.
6	Check the Allow international call-back number prompt check box. This allows international users wanting a call-back to enter their country code. The call-back numbers validate against a location's policy on outgoing calls.
7	Click Save.

Re: Book a callback in webex calling

itcosmogas — Thu, 28 Sep 2023 17:32:31 GMT

Thanks for the reply.

Is it possible to perform the callback function also for an extension that is not a queue? in our current analog system, when a number is busy we press a button to reserve the callback. As soon as the number becomes free, the callback is performed.