topic Re: Webex Calling - resync the devices from Control Hub? in Webex Calling

Webex Calling - resync the devices from Control Hub?

Clifford McGlamry — Wed, 21 Jun 2023 14:14:50 GMT

After making a change to device defaults in Control Hub, it tells me to resync the devices. I CANNOT FIND any option to do this regardless of looking everywhere I can think of to do so. I'm somewhat frustrated as this really is something that should be front, center, and obvious.

Can anyone tell me how to access the resync function to update the devices with the new defaults?

Re: Webex Calling - resync the devices from Control Hub?

John Steele — Wed, 21 Jun 2023 16:36:10 GMT

On the device page...click Actions and you can "apply changes" or "reboot".

Configure and manage Webex Calling devices

Re: Webex Calling - resync the devices from Control Hub?

kfbaluyut17 — Wed, 22 Nov 2023 08:00:02 GMT

Is there a way to do "Apply Changes" or "Reboot" devices on a location level? If you have 1000 devices, how is this going to take effect on all devices without going on each device?

Re: Webex Calling - resync the devices from Control Hub?

thomasguz — Mon, 25 Mar 2024 10:36:28 GMT

Nope, not really. This works for ONE device. What about a thousand devices? What about an entire location? You simply cannot do that. And that's a BIG issue honestly.

Re: Webex Calling - resync the devices from Control Hub?

dtibbe — Mon, 25 Mar 2024 15:59:00 GMT

Check out Anthony's TamperMonkey script: https://github.com/avholloway/ch-wxc-bulk-apply-reboot

There are several other cool scripts in his GitHub repo

Re: Webex Calling - resync the devices from Control Hub?

Clifford McGlamry — Tue, 10 Dec 2024 01:11:37 GMT

While I really NEED this tool, and tried my best to make it work, it doesn't (at least for me). It throws all kinds of errors at me, and since I'm not experienced in programming tampermonkey scripts, it becomes basically useless to me. This could well be user error. Tools like this are wonderful. They are even better when there is clear documentation available showing how to set them up and use them. I got tampermonkey installed, and got the script installed. I see the reset phones and apply config buttons appear. But pressing one simpley throws errors at me (using the Developer tools window.....which I also barely know how to use and could be using wrong)...

Re: Webex Calling - resync the devices from Control Hub?

Andrew Skelly — Tue, 23 Sep 2025 18:23:58 GMT

I know this is an old thread, but you'll be happy to know that Cisco is finally making this a reality.

https://help.webex.com/en-us/article/rdmb0/What's-new-in-Webex-Calling#id_121730

Go to the "Coming Soon" option towards the top and you'll see this:

September

Ability to bulk resync devices on-demand

Administrators can bulk resync devices on demand from the Device tab in Control Hub. Only devices that are SIP-registered and active are eligible for resync