topic Webex App - Disable phone services on client side in Webex Calling

Webex App - Disable phone services on client side

jd402040 — Thu, 07 Dec 2023 15:01:41 GMT

In our Citrix Xen environment, we would like to run the Webex app for IM purposes, but our users have physical phones for calling purposes. Is there a way to disable the phone service component of the Webex app?

Another use case, are users who login with a laptop, Webex app is loaded on the laptop that they use for a soft phone, if they then launch Webex in the Citrix Xen environment, the Citrix Webex app takes control of the phone services function.

Re: Webex App - Disable phone services on client side

dtibbe — Sat, 09 Dec 2023 14:34:17 GMT

The calling functionality just can be disabled by removing the licenses, which won't work for your use case.

I'd suggest to check existing feature requests at https://ciscocollabcustomer.ideas.aha.io/ and to upvote it (or create a new one in case there is nothing present yet)

Re: Webex App - Disable phone services on client side

Frank — Wed, 23 Oct 2024 14:14:41 GMT

On the control hub -> Users -> Select the user -> Calling -> Application line assignment -> Webex application assignments -> we can uncheck the needed ones -> Save