topic Calls in Messaging in Webex Calling

Calls in Messaging

GuyMyers38952 — Thu, 10 Jun 2021 14:54:50 GMT

When making or receiving a call it will show up not only in the Calling section but also in Messaging. Is there a way to have them to show only in Calling?

Re: Calls in Messaging

dtibbe — Thu, 10 Jun 2021 15:39:13 GMT

Nope, there is not.

Personally, I think it does not need to be a difference between Calls in Webex and Webex Calling: It does not matter /how/ you read a contact, it's important /that/ you reach it. And as any call affects your presence/availability, it's also fine to have it in all places.

In addition, think of a call that gets escalated to a meeting -- should that one be present only after the escalation..?

Re: Calls in Messaging

Stephanie Knoop — Fri, 11 Jun 2021 17:51:21 GMT

For those of us using UCM calling, we need the calling tab. I can see for cloud based Webex calling you may not want this, so multiple use cases here.