topic Re: Unassigned Numbers Forwarding in Webex Calling

Unassigned Numbers Forwarding

Isaiah DeKam — Wed, 14 Feb 2024 17:30:10 GMT

We have a lot of unassigned DID numbers from other organizations we have acquired and want their numbers to redirect to our main phone number. I am not finding an easy way to get these numbers to forward. I saw auto-attend might be a solution, but it only can do 10 numbers, my other worry with that is down the line they may eventually repurpose these phone numbers and assign them to someone and they will have to go into the auto attend and remove the number (and this could easily be missed). Is there any way to make a "rule" for all unassigned and active numbers to transfer to our main line? We used to achieve this with a translation pattern before we migrated to Webex Calling.

Re: Unassigned Numbers Forwarding

dtibbe — Wed, 14 Feb 2024 17:46:43 GMT

Yep, AA or CQ or HG is currently the only way. Maybe there will be an improvement in the future, please contact your account team and create/upvope an aha for that at https://ciscocollabcustomer.ideas.aha.io/

Re: Unassigned Numbers Forwarding

Vaijanath Sonvane — Wed, 14 Feb 2024 19:08:12 GMT

The Translation Patterns is under development and will be released in soon. Please check this What's New section:

https://help.webex.com/en-us/article/rdmb0/What's-new-in-Webex-Calling#id_121730

Re: Unassigned Numbers Forwarding

Harmeet Singh Bhare — Tue, 20 Feb 2024 14:33:34 GMT

Configuring Virtual lines with call forward all could also be an option here (from WxC side). However if your PSTN type is Local Gateway, it will be easy to configure/manage on gateway currently instead Webex calling to direct calls for those DIDs to main number towards Webex calling.