topic Re: Forwarded by stop working in Webex Calling

Forwarded by stop working

Michalis Papasavva — Mon, 19 Feb 2024 09:20:03 GMT

Hi,

I have a scenario where extension 100 is forwarded to extension 101, when extension 102 is calling 100, the call is forwarded to 101 and under the extension 101 on the webex is shown Forwarded by 100. The forwarded by 100 now is stop working, any one face the same issue?

Re: Forwarded by stop working

Vaijanath Sonvane — Mon, 19 Feb 2024 15:39:56 GMT

Hi @Michalis Papasavva,

Yes, it no longer shows "Forwarded By" on the forwarded devices. As you know, every month there are new features released on Webex Calling and this might have affected in the last update. I would suggest to open TAC case and see what caused this.

Re: Forwarded by stop working

Michalis Papasavva — Wed, 21 Feb 2024 10:06:26 GMT

Hi,

Thank you for your response, i opened a case as you suggested. I am waiting there feedback on this, i will let you know when i got the answer from TAC.

Re: Forwarded by stop working

Michalis Papasavva — Wed, 13 Mar 2024 13:21:30 GMT

Hi,

Upgrade webex to Version: 44.2.0.28859 solved the issue

Re: Forwarded by stop working

Michalis Papasavva — Thu, 05 Sep 2024 14:30:45 GMT

Hi Vaijanath Sonvane,

I came across something similar with the above but this time with a desk phones 78XX and 88XX register to webex cloud are not showing the "forwarded by" as a Call manager does, only on webex app you can see the "forwarded by". Do you know if this feature is available for desk phones?