topic Re: Webex mobile app call forwarding in Webex Calling

Webex mobile app call forwarding

JamesWillis — Thu, 04 Apr 2024 10:56:48 GMT

I have Webex on my mobile, but when i try to forward calls the only options i get from the calling menu is do not forward calls and voicemail. the edit button on the top right is grayed out. any help would be very much apreciated.

Re: Webex mobile app call forwarding

keclair — Thu, 04 Apr 2024 13:58:12 GMT

In the menu where you see Do Not Forward and Voicemail, there should be an option to " add number" . Add the number that you want your calls to forward. Once you do that the edit button becomes active to allow you to edit that number if you need to change it in the future

Re: Webex mobile app call forwarding

JamesWillis — Fri, 05 Apr 2024 07:55:42 GMT

Morning Keclair, I only get the two options, do not forward or voicemail, whatever one you click on you get a green tick.

Re: Webex mobile app call forwarding

keclair — Fri, 05 Apr 2024 14:28:50 GMT

I am unable to recreate your issue on both my android and apple phones. Can you try and see if you see these options.
In the webex app, go to settings > calling > advanced settings > incoming calls > call forwarding.
Do you have call forwarding options there?
Have you also tried setting up call forwarding on your desktop app ?

If these options do not appear, I would suggest contacting your admin or TAC

Re: Webex mobile app call forwarding

JamesWillis — Fri, 05 Apr 2024 15:23:56 GMT

That seems to be the problem, on my Iphone you do not get the option for advanced settings. on my PC, advanced is available and can forward from there. problem is most of our customers only use Webex on the mobiles and the lack of such a basic function is frustrating all. on you Iphone, we are you seeing advanced settings.

Re: Webex mobile app call forwarding

keclair — Fri, 05 Apr 2024 17:04:17 GMT

James, this is not normal as you should be able to see those settings. Please contact TAC so they can resolve your issue.

Re: Webex mobile app call forwarding

JamesWillis — Fri, 05 Apr 2024 18:55:48 GMT

What is TAC

Re: Webex mobile app call forwarding

dtibbe — Fri, 05 Apr 2024 19:01:57 GMT

TAC is the Technical Assistance Center, Cisco's support.

You may file your cases via https://mycase.cloudapps.cisco.com/. Best would be to contact your administrator/partner