topic Re: Using the second port ATA 192 (Webex Calling) in Webex Calling

Using the second port ATA 192 (Webex Calling)

johnmannarino1 — Fri, 30 Jul 2021 11:56:28 GMT

How do you configure the second port on the ATA 192? I set up the first port using the flow: Add workspace, add device, add number. But now when i try to configure the second port, i am only given the choice to pick from existing users!

Re: Using the second port ATA 192 (Webex Calling)

dtibbe — Fri, 30 Jul 2021 17:13:34 GMT

If you open from the device page, you may scoll down in the slide out and configure the ports. There should be already the first one assigned and you may assign a second user (with its number/extension).

So before you need to configure a user, assign a WxC license and an extension. Both lines need seperate licenses.

Re: Using the second port ATA 192 (Webex Calling)

Pasha Teplitsky — Wed, 24 Jan 2024 12:19:24 GMT

So when you add an ATA, one of the ports has to be assigned to a user?

Re: Using the second port ATA 192 (Webex Calling)

jonpauley — Fri, 08 Mar 2024 13:47:20 GMT

Right? What if you want one port to be a fax machine and one port to be a credit card machine? Do you just have to create a dummy user with a more expensive license since you can't seem to assign a second workspace? This is rather frustrating.

Re: Using the second port ATA 192 (Webex Calling)

jonpauley — Fri, 08 Mar 2024 13:48:08 GMT

But what if you want to assign the 2nd port to another workspace for a single purpose device like a credit card reader or postage machine?

Re: Using the second port ATA 192 (Webex Calling)

kevin.carlson — Tue, 16 Apr 2024 20:43:51 GMT

I have this exact same issue. I can't assign another workspace for the secondary line.

Re: Using the second port ATA 192 (Webex Calling)

MichaelRalston0900 — Wed, 08 May 2024 17:50:22 GMT

I believe there is an similar way to what dtibbe provided but you can use a workspace license instead of a professional license. If you create a second workspace with Webex Calling but no device, you can assign a common area license to it. Then you can assign that number to the second line of the existing ATA since the original workspace has no device already assigned.

Re: Using the second port ATA 192 (Webex Calling)

Vaijanath Sonvane — Wed, 10 Jul 2024 14:53:23 GMT

If anyone looking to configure both ports on ATA in WxC then below are the steps:

Create 1st Workspace, Add ATA Device with its MAC Address and Assign Phone Number/Extension. This will automatically configure the 1st line on ATA device.
Create 2nd Workspace, DO NOT add any device but Assign Phone Number/Extension.
Go to the Devices >> Select ATA device configured for 1st Workspace.
On the ATA configuration, go to Device Management >> Configure Ports. Under this section you can select second port and assign 2nd Workspace line.

Please note that:

1. This configuration consumes two workspace licenses.
2. Virtual lines aren’t supported on ATA devices.