topic Re: Unable to find call recording option for workspace in Webex Calling

Unable to find call recording option for workspace

Shalid Kurunnan Chalil — Fri, 19 Apr 2024 15:05:32 GMT

Hi,

I'm having trouble finding the option to enable call recording for Workspaces. A customer of mine has Imagicle call recording enabled for users in the Control Hub. They recently purchased Workspace licenses and configured them in the CH. However, I can't seem to locate the call recording options under the 'Calling' tab or 'Call Experience.' Could you assist me with this?

doc reference: https://help.webex.com/en-us/article/ilga4/Manage-call-recording-for-Webex-Calling#wbxch_t_account-creation_imagicle

Regards,

Re: Unable to find call recording option for workspace

MichaelRalston0900 — Wed, 08 May 2024 17:33:38 GMT

Can you confirm that the workspace is set to use a professional license instead of the standard common area license? I confirmed my standard workspaces look like the screenshot you provided and my professional licensed workspaces do show call recording properly.

Re: Unable to find call recording option for workspace

Shalid Kurunnan Chalil — Thu, 09 May 2024 15:58:44 GMT

Apologies, I missed your response.

Yes, it's a standard license. I wasn't aware that Workspace requires professional licenses to enable call recording. I will assign the professional licenses and test them accordingly.

Regards,

Thanks.

Regards

Re: Unable to find call recording option for workspace

Shalid Kurunnan Chalil — Thu, 09 May 2024 16:07:53 GMT

Thanks, @MichaelRalston0900

That helped me. After converting to Professional licenses. all those additional features are appeared on the workspace configuration.

Regards