topic Re: iPhone not ringing if the application is not open in Webex Calling

iPhone not ringing if the application is not open

irvin.navarro — Thu, 21 Apr 2022 14:18:11 GMT

If the Webex application is no directly opened, the phone will not ring and will only ping a miss call. Only rings when the application is opened on the home screen.

tried re installing the application but the problem comes back shortly after.

Any fixes?

Thanks!

Re: iPhone not ringing if the application is not open

StaceyPurdy — Thu, 21 Apr 2022 21:13:24 GMT

Have you checked to make sure the "Background app refresh" setting is enabled? iPhone Settings - Webex - toggle the setting on.

Re: iPhone not ringing if the application is not open

irvin.navarro — Fri, 22 Apr 2022 08:07:32 GMT

Hi,

Yes background app refresh is enabled.

Re: iPhone not ringing if the application is not open

Damonhedwards — Fri, 27 May 2022 21:15:02 GMT

Did you find a fix?

Re: iPhone not ringing if the application is not open

EdmondsM12 — Sat, 28 May 2022 00:03:37 GMT

Hi Irvin,

Does your organization have Apple Push Notifications setup correctly.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide/cucm_b_push-notifications-deployment-guide_chapter_01.html

Re: iPhone not ringing if the application is not open

dtibbe — Sat, 28 May 2022 17:45:04 GMT

APN setup is just required when using UCM.

As we're in the Webex Calling forum, I think @irvin.navarro is referring to Webex Calling (Cloud Calling), right? In that case, no APN setup is required..

Re: iPhone not ringing if the application is not open

irvin.navarro — Mon, 30 May 2022 08:06:33 GMT

Hi,

Unfortunately not yet. Webex did put out new version of the application but that didn't solve the issue.

Re: iPhone not ringing if the application is not open

irvin.navarro — Mon, 30 May 2022 08:07:11 GMT

Hi @dtibbe ,

you are correct.

thanks,

Irvin

Re: iPhone not ringing if the application is not open

ken-patel — Sat, 11 May 2024 03:18:45 GMT

Did you find any solution?

I am having the same problem now

Re: iPhone not ringing if the application is not open

Damonhedwards — Sat, 11 May 2024 22:00:01 GMT

Cucm version needs to be above a certain level. Sorry I don’t have the info infront of me.

Re: iPhone not ringing if the application is not open

ScottFugate0883 — Thu, 10 Apr 2025 11:53:17 GMT

Any answers yet?