topic Webex Calling - Auto Attendant - Option to forward call in Webex Calling

Webex Calling - Auto Attendant - Option to forward call

Lance Guyette — Tue, 25 Jun 2024 19:41:10 GMT

Calling > Features > Auto Attendant > Under menu > After Hours Auto Attendant > Menu

Our after hours menu, we just need to forward the call to an extension for our after-hours answering service. Right now, the only option we have it to send it to a menu and wait for the timeout for not pressing an option, before it will forward the call.

Can there be an option added, to forward to a number (DID or extension) without any waiting for menu timeout or menu press?

Or - there a better way to forward to our after-hours service, when the office closes?

Re: Webex Calling - Auto Attendant - Option to forward call

keclair — Tue, 25 Jun 2024 20:38:01 GMT

Under the configuration menu, go to Call Forwarding. Once you slide it to on, you will see an option for Call Forward Selective. You can add a schedule to when and where you want calls to be forwarded.

Re: Webex Calling - Auto Attendant - Option to forward call

Vaijanath Sonvane — Tue, 25 Jun 2024 20:53:28 GMT

Here are some screenshots for your reference:

Step-1

Step-2

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