topic Re: Upgrading Cisco 7841 without CUCM in Webex Calling

Upgrading Cisco 7841 without CUCM

Darius Byrd — Tue, 02 Jul 2024 14:10:07 GMT

Hey everyone, we have a Cisco phone (7841) that is stuck in registration mode and trying to upgrade the firmware. We disabled CUCM in our environment and i'm trying to figure out other ways to upgrade the firmware for Webex Calling.

Re: Upgrading Cisco 7841 without CUCM

keclair — Tue, 02 Jul 2024 14:37:27 GMT

Are you following these instructions to migrate your devices?
https://help.webex.com/en-us/article/n19c71/Migrate-Your-Phone-to-Webex-Calling#reference_8D414CFFB3C932B90401A54185BA16E2

Things to check, is your device on the minimum firmware, is your device supported ( v04 and above)

Re: Upgrading Cisco 7841 without CUCM

Jonathan Schulenberg — Tue, 02 Jul 2024 15:43:25 GMT

That help article appears to assume CUCM is still around. You may also want to look at the Cloud Upgrader site under the Enterprise to MPP conversion process. There is a manual option with an alternate TFTP IPv4 address you can use there to help the phone get over to MPP. It'll still need a migration license from WCH though - which is the help article @keclair shared.

Re: Upgrading Cisco 7841 without CUCM

keclair — Tue, 02 Jul 2024 16:30:41 GMT

Assuming that you're migrating these phones to Webex Calling, you can utilize the tool within Control to Migrate your devices.
https://help.webex.com/en-us/article/n19c71/Migrate-Your-Phone-to-Webex-Calling

Re: Upgrading Cisco 7841 without CUCM

John Hawkins — Tue, 02 Jul 2024 17:27:31 GMT

Hello! Please have a look at the steps given under 'Manual migration (Lab/PoC/Several devices)'
https://upgrade.cisco.com/e2m_converter_wxc#prepare
(Note: If the IP address isn't working, try using the IP address obtained from 'ping cloudupgrader.webex.com')

Re: Upgrading Cisco 7841 without CUCM

privateuser — Tue, 16 Jul 2024 11:25:32 GMT

We successfully migrated all of our phones to Webex Hub.

Following the link Keclair provided - https://help.webex.com/en-us/article/n19c71/Migrate-Your-Phone-to-Webex-Calling

Step 1

Select Admin Settings > Network/Ethernet Setup > IPv4 Setup.

Step 2

Scroll down to the Alternate TFTP tab. By default, this is set to No. Edit to set Alternate TFTP to On/Yes and configure TFTP Server 1 to 3.14.211.49. It is important to note that this static IP address could change, so reference the address specified on upgrade.cisco.com as it will have the latest information.

To enter these numbers, you will either have a dot button connected to the star key, or you will need to click the large circular button on the phone for the octets to show for the address. This depends on your model of phone. Select Validate.

Step 3

Select Apply.

Step 4

Select Erase if prompted that a Trust List is installed on the phone.

Step 5

Wait for the phone to download the configuration and upgrade/restart several times.