https://community.cisco.com/t5/webex-calling/how-to-programmatically-retrieve-call-info-without-token/m-p/5149774#M2027 <P><SPAN>What is the best way to get information about a call that happens between two users that the application token is not owned by one of the call members and do it programmatically?</SPAN></P> <P><SPAN><BR />Thanks in advance<BR /></SPAN></P> Wed, 24 Jul 2024 11:22:40 GMT rachelro 2024-07-24T11:22:40Z https://community.cisco.com/t5/webex-calling/how-to-programmatically-retrieve-call-info-without-token/m-p/5149774#M2027 <P><SPAN>What is the best way to get information about a call that happens between two users that the application token is not owned by one of the call members and do it programmatically?</SPAN></P> <P><SPAN><BR />Thanks in advance<BR /></SPAN></P> Wed, 24 Jul 2024 11:22:40 GMT https://community.cisco.com/t5/webex-calling/how-to-programmatically-retrieve-call-info-without-token/m-p/5149774#M2027 rachelro 2024-07-24T11:22:40Z https://community.cisco.com/t5/webex-calling/how-to-programmatically-retrieve-call-info-without-token/m-p/5150075#M2028 <P>For real-time call information, only the user tokens are able to see the call details. After the call ends and the CDR is written, an admin token can use the Real-Time Call History to get the information about the call (<A href="https://developer.webex.com/docs/api/v1/reports-detailed-call-history" target="_blank">https://developer.webex.com/docs/api/v1/reports-detailed-call-history</A>).</P> <P>One alternative is to have the user authenticate to an Integration which registers a Webhook. When the user places of receives a call, the webhook will be sent to the HTTP server (yours) and you will have access to the call information as it happens.</P> Wed, 24 Jul 2024 15:09:06 GMT https://community.cisco.com/t5/webex-calling/how-to-programmatically-retrieve-call-info-without-token/m-p/5150075#M2028 kctrey 2024-07-24T15:09:06Z