topic Call Recording accouncements in Webex Calling

Call Recording accouncements

PhanindraAtchi44052 — Mon, 19 Aug 2024 23:40:18 GMT

Problem: Every time a call rolls over to a new hunt group, the customer again hears the "your call may be recorded" greeting. Example: Call comes in to HG 2003, rings 4 times, then rolls to HG 2002, rings 4 times, then rolls to HG 2004. Every time it hits the new HG, the customer again hears "your call may be recorded". Is there a way to set it so that the customer only hears "your call may be recorded" just once on the inbound call and no other times after that?

Re: Call Recording accouncements

kctrey — Tue, 20 Aug 2024 15:58:06 GMT

I am trying to replicate this in my own sandbox and am unable to. I only hear the compliance announcement once. A few questions so I can make sure I am setting up the same configuration:

Which PSTN option are you using? (LGW/Premise or Cloud PSTN)
Is your complance announcement set at the Org level or at the Location level?
Are all of the Hunt Groups at the same Webex Location?

Re: Call Recording accouncements

PhanindraAtchi44052 — Tue, 20 Aug 2024 16:30:42 GMT

Hi Kctrey,

Thanks for your prompt response . Please find the answers below ;

Which PSTN option are you using? (LGW/Premise or Cloud PSTN) - Cloud PSTN
Is your compliance announcement set at the Org level or at the Location level? - This customer has only one location and it is set on location level .

Are all of the Hunt Groups at the same Webex Location? -- Yes.

Re: Call Recording accouncements

kctrey — Wed, 21 Aug 2024 14:34:27 GMT

Are you using the "Forward after set number of rings" as shown (except with 4 rings)? Also, do you know which Webex Calling region the customer is in?