topic Re: Make a Standard Webex without 10s delay in Webex Calling

Make a Standard Webex without 10s delay

bartounet16 — Sat, 21 Sep 2024 13:24:05 GMT

Hello I am deploying the Webex calling solution within my company

I would like to do something quite simple when someone calls my switchboard number, it plays an announcement and transfers directly to a number

but I can't do it I have created an automatic standard that plays the announcement But if I put in option 0 "forward to an operator" it works but we have a 10 second delay and a message "your call will be forwarded to an operator"

It works but it is not practical I would like it to read my announcement and transfer directly without having to wait 10 seconds and without hearing a second message other than my announcement

Can you help me??

Re: Make a Standard Webex without 10s delay

dtibbe — Sat, 21 Sep 2024 20:20:08 GMT

The Auto Attendant transfer to operator timeout is currently fixed to 10s. I think may people requested to adjust it, maybe such a feature will be available in the future.

But you can achieve the same by configuring a call queue. Set a mandantory announcement. Do not assign any operators to the queue and configure overflow to you desired target number.

Re: Make a Standard Webex without 10s delay

bartounet16 — Sat, 21 Sep 2024 20:47:29 GMT

.Thank you very much for your help.

I did not know about the queue system It is interesting,

I can indeed get the expected transfer behavior right after the announcement

However, I have the impression that there are limitations compared to the IVR

1 - we cannot send call to a hunt group

2 - we cannot use the calendar to have different announcements depending on the times ?

Re: Make a Standard Webex without 10s delay

dtibbe — Sun, 22 Sep 2024 07:36:59 GMT

If you want to forward those calls to a HG: Why not using the CQ instead? Assign the agents directly to the CQ instead of using the HG additionally.
I also just tested here but I was able to configure the HG as overflow destination for the CQ.

For the CQ, you may configure a selective call forward and assign a holiday/business hours schedule to it. You may also configure other conditions and exceptions when to forward or not. Simply access the CQ's Call Forwarding slide out.

Re: Make a Standard Webex without 10s delay

bartounet16 — Sun, 22 Sep 2024 11:53:01 GMT

Hello

I don"t understand, using CQ , agent in the CS are not called !!!

why phone are not ringing in my CQ ??

Re: Make a Standard Webex without 10s delay

dtibbe — Wed, 25 Sep 2024 19:08:19 GMT

That could have several reasons: Are the agents available and logged into the queue? As we've been talking about a call forward and some scheduling, is the schedule setup properly?

What happens instead, is the call getting redirected to the overflow target or is the call staying in the queue?