topic Re: Enable Voicemail in Webex Calling

Enable Voicemail

TONY SMITH — Thu, 06 Jan 2022 16:08:54 GMT

Hi,

Is there a magic hidden option to enable voicemail? As far as I can see I have it enabled at the user level, however although it's set to redirect after three rings it doesn't do so. If I select "all calls" it still just rings out. If I select DND from the User Settings then the incoming call fails with a fast busy or similar.

Is there something that I might have missed at the organisation level, or in Partner Control Hub to switch the feature on in the first place?

Thanks, Tony S

Screenshot of user settings ..

Re: Enable Voicemail

kgroves42 — Thu, 06 Jan 2022 16:33:50 GMT

Hello,

Make sure you have a number (DID or just an Extension) in the Voice Portal section of the location that phone is in. Each location will need a Voice Portal number configured for phones in that location to forward to voicemail.

Thanks

Re: Enable Voicemail

TONY SMITH — Fri, 07 Jan 2022 09:42:35 GMT

That's it, thanks.

Re: Enable Voicemail

francisco117 — Mon, 24 Oct 2022 22:05:34 GMT

Hi,

I have the same problem, my voice mail is not enabled. (I have DID and Extension focused on users)

If i choose to "send all calls" to voicemail, calls still come through normally. If I choose to send "When busy" calls to voicemail, the call hangs up, and finally, with the "When no answer" option, the call keeps ringing and is not routed to voicemail.

Re: Enable Voicemail

dtibbe — Tue, 25 Oct 2022 04:36:06 GMT

As @kgroves42 already mentioned: does your voice portal have a DID assigned? You just showed the user's DID, but it is important to have configured as number for the VP as well. Otherwise, it will not work.

Re: Enable Voicemail

Richard.Frederick1 — Thu, 31 Oct 2024 17:42:01 GMT

I have this same issue with a workspace pro phone - the voicemail is configured correctly. The device, number, and workspace all have their location set correctly, and the location's voice portal number is set correctly. Any other ideas?