topic Re: Do Not Disturb/Out of Office Sync in Webex Calling

Do Not Disturb/Out of Office Sync

coreyparker — Tue, 06 Jul 2021 21:43:12 GMT

Is there a way to have the Do Not Disturb or Out of Office statuses in the Webex app synchronize to a controlled (or registered) desk phone?

For instance, I can set DND on the phone set and it will not alert to calls on the desk phone or soft phone. There is a DND notification on the desk phone, but the Webex app still shows available.

Conversely, if I set DND on the Webex app, calls to that extension will be blocked in the app, but will still ring on the desk phone.

Additionally, it would be nice to have other common statuses, like Out of Office appear on the phone's line presence as well as the Webex App.

Thank you

Re: Do Not Disturb/Out of Office Sync

dtibbe — Wed, 07 Jul 2021 06:26:47 GMT

Unfortunately, the WxC DND and busy settings do not match those from the Calling/Meeting in Webex presence. For instance, your CF/NA rules in WxC will not be followed etc. The Webex App will not indicate the correct presence state when initiating a call directly from a MPP (not in CTI mode). The Webex App will allow Calls in Webex even when you're in a Calling call.

I've created some ideas for DND based issues:

https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-9942 (Visualize DND state in Teams Client)

https://ciscocollaboration.ideas.aha.io/ideas/COLLAB-I-7532 (Make Teams and Calling Presence state consistent for Call Forwarding)

Re: Do Not Disturb/Out of Office Sync

jocostel — Wed, 07 Jul 2021 06:52:05 GMT

DND synchronisation (and in-a-call presence) between the Webex Calling MPP devices and the Webex app is planned for 2HCY21

Re: Do Not Disturb/Out of Office Sync

dtibbe — Wed, 07 Jul 2021 07:29:03 GMT

Great news, looking forward to it.

Re: Do Not Disturb/Out of Office Sync

calvink — Tue, 20 Jul 2021 20:53:46 GMT

Hey, I came across this and it is something our organization is interest in as well. Where can I find more information about the details in the release?

Thanks!

Re: Do Not Disturb/Out of Office Sync

dtibbe — Wed, 21 Jul 2021 06:27:41 GMT

There are some help aricles about new/fixed features:

* https://help.webex.com/pvqqx/Release-Notes-for-Webex-Calling
* https://help.webex.com/rdmb0/What-s-New-in-Webex-Calling

* https://essentials.webex.com/whats-new.html

If you have access to salesconnect, you may also have a look at the Calling Roadmap https://salesconnect.cisco.com/#/content-detail/e21e7dc8-fcd1-44ec-baf3-daac860bb0b6

Re: Do Not Disturb/Out of Office Sync

dihernandez — Wed, 21 Jul 2021 10:54:30 GMT

Good Post

Re: Do Not Disturb/Out of Office Sync

ashandil — Thu, 22 Jul 2021 18:30:43 GMT

To set the OOO status properly in Webex: Windows: Open the File menu in Outlook, click on Automatic Replies, and enable Send automatic replies, then click OK. Mac: Click on Tools, and select Out of Office, and enter your Autoreply Settings, then click OK.

Re: Do Not Disturb/Out of Office Sync

dtibbe — Fri, 23 Jul 2021 05:42:03 GMT

That will just set your Webex state, but it will not affect any Webex Calling DND state..

And it will work for OORs only, not if you're in another meeting..