topic Re: Webex Calling in Webex Calling

Webex Calling

joe saunders — Thu, 14 Nov 2024 13:24:43 GMT

I am trying to have all of my work calls directed to my computer. When I do receive a call, it will come to my computer but also my desk phone. When I answer the call on my computer, it will pick up on my desk phone and is on speaker, so the entire office can listen in on my call. How can I stop this from happening.

Re: Webex Calling

dtibbe — Thu, 14 Nov 2024 14:02:38 GMT

Seems like your Webex app is in Desk phone Control Mode.. Is it connected to your desk phone? In the upper left corner, there is a button to connect to a device. It should not have selected your desk phone there..

Re: Webex Calling

joe saunders — Thu, 14 Nov 2024 14:12:12 GMT

When I connect to the computer and not my desk phone is says "Phone Services are Disconnected"

Desk Phone connected.

Desk phone disconnected.

Re: Webex Calling

dtibbe — Thu, 14 Nov 2024 19:29:08 GMT

Are you using Calling with UCM or MT?

Are your services configures properly? I'd suggest to ask your Calling administrator for help or assistance with troubleshooting.