topic Unable to Make Calls from Webex App in Webex Calling https://community.cisco.com/t5/webex-calling/unable-to-make-calls-from-webex-app/m-p/5240019#M2271 <P><SPAN><STRONG>Hello ,</STRONG></SPAN></P> <P><SPAN><STRONG>Recently, I started using Webex Calling, including making and receiving calls from a MPP physical phone. </STRONG></SPAN></P> <P><SPAN><STRONG>When I try to dial from the app webex, I receive an error message: ‘Webex Calling Invalid Video or Meeting Address. Please check the address and try again.’ I see that Webex is trying to connect to phone service. </STRONG></SPAN></P> <P><SPAN><STRONG>How do I disable this?</STRONG></SPAN></P> <P><SPAN><STRONG>I want to call&nbsp; via Webex&nbsp; directly without phone service.</STRONG></SPAN></P> Mon, 23 Dec 2024 10:14:16 GMT iptsupport 2024-12-23T10:14:16Z Unable to Make Calls from Webex App https://community.cisco.com/t5/webex-calling/unable-to-make-calls-from-webex-app/m-p/5240019#M2271 <P><SPAN><STRONG>Hello ,</STRONG></SPAN></P> <P><SPAN><STRONG>Recently, I started using Webex Calling, including making and receiving calls from a MPP physical phone. </STRONG></SPAN></P> <P><SPAN><STRONG>When I try to dial from the app webex, I receive an error message: ‘Webex Calling Invalid Video or Meeting Address. Please check the address and try again.’ I see that Webex is trying to connect to phone service. </STRONG></SPAN></P> <P><SPAN><STRONG>How do I disable this?</STRONG></SPAN></P> <P><SPAN><STRONG>I want to call&nbsp; via Webex&nbsp; directly without phone service.</STRONG></SPAN></P> Mon, 23 Dec 2024 10:14:16 GMT https://community.cisco.com/t5/webex-calling/unable-to-make-calls-from-webex-app/m-p/5240019#M2271 iptsupport 2024-12-23T10:14:16Z Re: Unable to Make Calls from Webex App https://community.cisco.com/t5/webex-calling/unable-to-make-calls-from-webex-app/m-p/5242828#M2282 <P>I'd check your licenses and also make sure you are calling a known account or number.&nbsp; If you are calling someone else with a valid webex email address you should be able to reach them as long you have the license to do so.</P> Thu, 02 Jan 2025 18:47:26 GMT https://community.cisco.com/t5/webex-calling/unable-to-make-calls-from-webex-app/m-p/5242828#M2282 John Steele 2025-01-02T18:47:26Z