topic Re: Busy Queue - No Ring Queue in Webex Calling

Busy Queue - No Ring Queue

bartounet16000@gmail.com — Thu, 02 Jan 2025 14:16:51 GMT

Hello
I don't understand the behavior of a queue.

When agents are busy in a queue and everyone is online

The next call enters the queue but without any ringtone or music... until someone is available in the queue.

I would like to make it simpler, if all the agents are on the line I would like the caller to hear a ringtone or music until an agent becomes available

Re: Busy Queue - No Ring Queue

Vaijanath Sonvane — Thu, 02 Jan 2025 14:51:37 GMT

Hi bartounet16000@gmail.com,

You can use Announcement option to enable Hold Music, Welcome Message and comfort messages.

Re: Busy Queue - No Ring Queue

bartounet16000@gmail.com — Thu, 02 Jan 2025 15:04:54 GMT

Thank you !!!

i missed these options !!

it works very well.

I have another question

is possible to hide name about Waiting Queue on the agent phone ??

Don't display the queue name
but only the caller's number