dial plan in webex calling

rmanakadav — Mon, 10 Feb 2025 17:49:59 GMT

Hi All,

checking if there is a way to achieve below scenario from webex control hub

1. Agent call customer number with a prefix eg: 8764<customer number>

2. call will route to a specific destination while dialling above format

3. before routing need to strip off the prefix 8764

can some one help me in this above configuration from webex control hub

Re: dial plan in webex calling

Vaijanath Sonvane — Mon, 10 Feb 2025 18:36:34 GMT

Hi @rmanakadav,

You can achieve this by using Translation Patterns. The configuration can be done in control hub under Calling >> Call Routing >> Translation Pattern.

topic Re: dial plan in webex calling in Webex Calling

dial plan in webex calling

Re: dial plan in webex calling