https://community.cisco.com/t5/webex-calling/inquiry-about-webex-feature-for-call-queue-with-different-agent/m-p/5265301#M2358 <P>Dear all,</P><P>We are interested in determining whether Webex offers a feature that fulfills the following use case. If such a feature exists, could you please provide guidance on how to set it up? Thank you.</P><P><STRONG>Use case:</STRONG></P><P>We have one call queue and comprises 20 agents across 3 countries , and the aim is to organize agents into 3 groups, each with different service hours as follows:</P><P>- agent group 1: Service hours are from 8:00-16:00 during weekdays</P><P>- agent group 2: Service hours are from 00:00-08:00 during weekdays&nbsp;</P><P>- agent group 3: Service hours are from 16:00-24:00 during weekdays&nbsp;</P> Thu, 27 Feb 2025 01:56:39 GMT CharlotteXu 2025-02-27T01:56:39Z https://community.cisco.com/t5/webex-calling/inquiry-about-webex-feature-for-call-queue-with-different-agent/m-p/5265301#M2358 <P>Dear all,</P><P>We are interested in determining whether Webex offers a feature that fulfills the following use case. If such a feature exists, could you please provide guidance on how to set it up? Thank you.</P><P><STRONG>Use case:</STRONG></P><P>We have one call queue and comprises 20 agents across 3 countries , and the aim is to organize agents into 3 groups, each with different service hours as follows:</P><P>- agent group 1: Service hours are from 8:00-16:00 during weekdays</P><P>- agent group 2: Service hours are from 00:00-08:00 during weekdays&nbsp;</P><P>- agent group 3: Service hours are from 16:00-24:00 during weekdays&nbsp;</P> Thu, 27 Feb 2025 01:56:39 GMT https://community.cisco.com/t5/webex-calling/inquiry-about-webex-feature-for-call-queue-with-different-agent/m-p/5265301#M2358 CharlotteXu 2025-02-27T01:56:39Z