https://community.cisco.com/t5/webex-calling/amazon-connect-with-webex-calling-integration/m-p/5343582#M2666 <P>Webex Calling and Webex Contact Center both have call recording capabilities so I don’t understand what they lost. Running both products simultaneously also sounds expensive and complicated.</P> <P>Anyway, the <A href="https://help.webex.com/en-us/article/t9xctu/Get-started-with-Local-Gateway" target="_blank" rel="noopener">Local Gateway</A> feature of Webex Calling allows a SIP SBC - such as vCUBE running in AWS - to build a trunk to other SIP-capable telephony platforms. The <A href="https://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805bd13d.html" target="_blank" rel="noopener">CUBE interoperability page</A> even includes an example for Amazon Connect. Be aware that the current iteration of this feature does not allow transit routing through WxC-MT to the PSTN, only internal calls between the two platforms. We cannot discuss roadmap on the public forums so if that’s an issue you’ll want to ask about future plans internally.</P> Thu, 30 Oct 2025 22:45:25 GMT Jonathan Schulenberg 2025-10-30T22:45:25Z https://community.cisco.com/t5/webex-calling/amazon-connect-with-webex-calling-integration/m-p/5343521#M2665 <P><BR />Our customer uses Amazon Connect, which gives them the ability to record their outbound calling,With the mandated shift to webex they lost the ability.<BR />Can they still use Amazon Connect with Webex calling with some integration</P> Thu, 30 Oct 2025 19:39:30 GMT https://community.cisco.com/t5/webex-calling/amazon-connect-with-webex-calling-integration/m-p/5343521#M2665 mohnajar 2025-10-30T19:39:30Z https://community.cisco.com/t5/webex-calling/amazon-connect-with-webex-calling-integration/m-p/5343582#M2666 <P>Webex Calling and Webex Contact Center both have call recording capabilities so I don’t understand what they lost. Running both products simultaneously also sounds expensive and complicated.</P> <P>Anyway, the <A href="https://help.webex.com/en-us/article/t9xctu/Get-started-with-Local-Gateway" target="_blank" rel="noopener">Local Gateway</A> feature of Webex Calling allows a SIP SBC - such as vCUBE running in AWS - to build a trunk to other SIP-capable telephony platforms. The <A href="https://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805bd13d.html" target="_blank" rel="noopener">CUBE interoperability page</A> even includes an example for Amazon Connect. Be aware that the current iteration of this feature does not allow transit routing through WxC-MT to the PSTN, only internal calls between the two platforms. We cannot discuss roadmap on the public forums so if that’s an issue you’ll want to ask about future plans internally.</P> Thu, 30 Oct 2025 22:45:25 GMT https://community.cisco.com/t5/webex-calling/amazon-connect-with-webex-calling-integration/m-p/5343582#M2666 Jonathan Schulenberg 2025-10-30T22:45:25Z