topic WxCC Record in Webex Calling

WxCC Record

IbrahimSaad — Wed, 25 Mar 2026 18:11:02 GMT

Hello
I have configured an audio Record - Set variable - Queue contact - Disconnect in WxCC to capture caller messages after official business hours; however, I do not know how to retrieve or listen to these messages. Could anyone offer some advice?

I can leave the message but how the agent can listen to the message?

Re: WxCC Record

MichaelRalston0900 — Wed, 01 Apr 2026 17:53:22 GMT

Hello @IbrahimSaad, the audio record node is not really meant for that. You would be better off doing a blind transfer to a voicemail group on Webex Calling. That would let you capture the caller's message, then you can send it to an email or distribution list for agents to work through.

Re: WxCC Record

IbrahimSaad — Fri, 03 Apr 2026 15:51:06 GMT

Thank you for your help I will try that
What is the Record use for in the flow?