topic Re: No Call History in Webex Calling

No Call History

Righter8 — Thu, 09 Sep 2021 15:28:17 GMT

When I first installed the Webex Windows desktop app it displayed all calls, incoming and outgoing for one day. After a week, it hasn't displayed a single call since.

Any help with identifying how I can reset or check why this is not working would be appreciated.

Re: No Call History

Vaijanath Sonvane — Thu, 09 Sep 2021 15:49:24 GMT

Hi @Righter8,

Please try resetting your Webex app. In Webex app, click on Profile Picture >> Help >> Health Checker >> Reset (next ot Database Status).

Re: No Call History

dtibbe — Thu, 09 Sep 2021 17:45:18 GMT

Just fyi: there was an issue with the Webex Calling call history between September 1st and 5th. No PSTN calls were listed in that time frame in the Webex App. Meetings/Calls in Webex were listed.

But as you said it is still not working for you, I'd also think of a client issue.

Does it work via the Webex Web app (https://web.webex.com/)? Do you see your calls in your CUP?

Re: No Call History

Righter8 — Thu, 09 Sep 2021 18:02:15 GMT

Reset, but difference yet. Let's see if it shows any calls I make or receive...

Re: No Call History

Righter8 — Thu, 09 Sep 2021 18:04:17 GMT

Nope. Thanks though

Re: No Call History

gstedman — Mon, 13 Sep 2021 16:30:18 GMT

Same issue.

Reset did not fix.

No history using the portal either.

Re: No Call History

danieldurham — Tue, 14 Sep 2021 13:23:29 GMT

This is interesting, What version of the WebEx app are you using?

Re: No Call History

Vaijanath Sonvane — Tue, 14 Sep 2021 13:32:39 GMT

Hi @gstedman ,

Have you tried using Webex App on different PC/Laptop or mobile device? Is it same result?