topic Re: Reset Phone in Webex Calling

Reset Phone

Luyar — Wed, 13 Oct 2021 12:53:12 GMT

Hello We have a Cisco 8851 and would like to reset to factory settings, but we are prompted for a password. We have no idea the default password

Re: Reset Phone

vijendra Saravanamuthu — Wed, 13 Oct 2021 13:10:01 GMT

have you tried hard factory reset?

8841/8851 series desk IP phone

A hard factory reset resets all of the parameters of the phone including network and security settings. This is sometimes necessary for troubleshooting or resolving phone issues.

Unplug the Ethernet cable from your Cisco IP phone. Wait 5 seconds. Press and hold #.
Plug the Ethernet cord into your phone. The headset and speaker buttons will light up. Release the # and enter the following: 123456789*0#
NOTE: The headset light will turn off after you press 1.
The Mute button will light up. If Mute does not light up, repeat step 5 until it does. This may take up to 10 minutes.
The main phone screen will appear. The phone resets

thanks

vijay

Re: Reset Phone

dtibbe — Wed, 13 Oct 2021 13:27:04 GMT

The procedure described by Vijay is also described in the help article https://help.webex.com/708ce3/

Re: Reset Phone

yhung — Wed, 13 Oct 2021 13:44:20 GMT

Hi Luyar:

If you don’t know what the password is set on the phone you can perform a factory reset of the phone also:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01111.html#task_D1FE4AF0D3C84DE16C2C560EAA02EFDA

Hope this helps.

Re: Reset Phone

Guillermo_PY — Wed, 13 Oct 2021 14:00:06 GMT

This video is very useful: https://www.youtube.com/watch?v=7dAhwsr2N5k