topic Re: WebEx App Mobile in Webex Calling

WebEx App Mobile

areasistemi — Wed, 20 Oct 2021 07:13:42 GMT

Hi, I'm having a problem with the Webex mobile app in the workplace.
Activating the WiFi, the mobile app does not work (during the call, when answering, the error "unable to answer .." is shown), while with LTE it works correctly.
If I answer a call via PC, always connected to WiFi, it works correctly.

In the workplace there is a firewall (Sophos XG) but I cannot understand how the firewall can only block app traffic and not that of the PC.
Thanks

Re: WebEx App Mobile

Nithin Eluvathingal — Wed, 20 Oct 2021 09:43:42 GMT

Both PC and Mobile, is it connected to same SSID. If its, different there could be a chance where different policies exit for diffident SSID.

Re: WebEx App Mobile

areasistemi — Wed, 20 Oct 2021 09:45:40 GMT

The SSID is the same.

Thanks.

Re: WebEx App Mobile

Nithin Eluvathingal — Wed, 20 Oct 2021 13:44:13 GMT

Is there any personal VPN installed on your Mobile device ?

Re: WebEx App Mobile

areasistemi — Wed, 20 Oct 2021 13:48:40 GMT

There is some VPN installed, but not are active.

Thanks

Re: WebEx App Mobile

Nithin Eluvathingal — Wed, 20 Oct 2021 13:54:04 GMT

It wont be a solution, but to make sure that the VPN doesn't block the APP. can you uninstall the VPN profile and try.