topic Re: Webex Calling - User with multiple devices and same primary extens in Webex Calling

Webex Calling - User with multiple devices and same primary extension

lisa_lennon — Mon, 13 Dec 2021 16:02:23 GMT

Can a Webex Calling user have a several devices (phones) with the same extension number - ex: one at home, one at an office?

Re: Webex Calling - User with multiple devices and same primary extens

dtibbe — Mon, 13 Dec 2021 16:18:27 GMT

Yes, that is possible.
But keep in mind: Shared lines and monitored lines will only appear at the user's primary device.

Re: Webex Calling - User with multiple devices and same primary extens

lisa_lennon — Mon, 13 Dec 2021 16:43:10 GMT

Please clarify how, within a user, I can add another device with the same primary extension?

Re: Webex Calling - User with multiple devices and same primary extens

dtibbe — Mon, 13 Dec 2021 20:04:10 GMT

All devices assigned to a user share the same extension. Therefore, it does not matter if you either assign a new device to a user from the user or via the device tab.

From the user tab: In the user slide out, you find all devices currently assigned to the user:

Re: Webex Calling - User with multiple devices and same primary extens

Faisal Saoud — Tue, 20 Feb 2024 12:53:22 GMT

@dtibbe How do the incoming calls work, which phone will ring?