https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520119#M520 <P>No, there is not..</P><P>&nbsp;</P><P>You could only specify an overflow in the CQ after a particular time to an AA. That AA either transfers back to the CQ or forwards to a voicemail. But as you said, the user would loose its place in the queue and start over again..</P> Thu, 16 Dec 2021 19:14:37 GMT dtibbe 2021-12-16T19:14:37Z https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520096#M519 <P>Is there any way to give a customer the option to leave a message while in a Call Queue without losing their place in queue?</P> Thu, 16 Dec 2021 18:21:02 GMT https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520096#M519 jurbanik 2021-12-16T18:21:02Z https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520119#M520 <P>No, there is not..</P><P>&nbsp;</P><P>You could only specify an overflow in the CQ after a particular time to an AA. That AA either transfers back to the CQ or forwards to a voicemail. But as you said, the user would loose its place in the queue and start over again..</P> Thu, 16 Dec 2021 19:14:37 GMT https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520119#M520 dtibbe 2021-12-16T19:14:37Z https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520743#M523 Could this be accomplished using Contact Center IVR?<BR /> Fri, 17 Dec 2021 19:53:50 GMT https://community.cisco.com/t5/webex-calling/dial-out-option-from-call-queue/m-p/4520743#M523 jurbanik 2021-12-17T19:53:50Z