topic Re: Softkey arrangement in Webex Calling

Softkey arrangement

Tommy2143 — Wed, 22 Dec 2021 19:51:41 GMT

Routinely manage UCM systems but I'm new to Webex Calling. Is there a way to configure the softkey templates, or re-arrange the softkeys in any fashion? I have been digging around and can't seem to find anything. Customer is coming from a CME system and really dislikes the order (and inclusion) of some of the softkeys on Webex Calling.

Re: Softkey arrangement

dtibbe — Wed, 22 Dec 2021 20:26:31 GMT

You can just rearrange the order of the monitored lines for the user. They will always start below your primary/shred line keys. Keeping places empty in between is not possible.

Chaning the location of the answer/call pickup/cf etc keys is not possible.

Re: Softkey arrangement

Tommy2143 — Wed, 22 Dec 2021 20:28:46 GMT

Yeah the answer/pickup/etc is exactly what they want re-arranged. Is this something that may be implemented at some point?

Re: Softkey arrangement

dtibbe — Thu, 23 Dec 2021 07:38:39 GMT

Maybe...

I am not aware of such a roadmap item, but I am also not PM.. You could try opening an idea in AHA and hope for many votes.