topic Voice Portal admin in Webex Calling

Voice Portal admin

Tommy2143 — Thu, 23 Dec 2021 17:32:45 GMT

The end user tried logging into the voice portal to record a greeting for the auto attendant, however they got locked out. I've reset the portal pin but it doesn't seem to unlock the login. What am I missing with this?

Re: Voice Portal admin

Jarek Bosacki — Fri, 31 Dec 2021 09:52:20 GMT

Pls check those 2 urls if you made all steps correctly:

https://help.webex.com/en-US/article/nojp8ej/Configure-Voice-Portals-for-Cisco-Webex-Calling-in-Control-Hub

https://callinghelp.webex.com/voice-portal-feature-video-for-administrators/

Re: Voice Portal admin

Tommy2143 — Mon, 03 Jan 2022 17:17:05 GMT

Yes, all settings have been configured, but it still just says locked out, even after I reset the pin

Re: Voice Portal admin

johns295 — Wed, 26 Apr 2023 19:07:09 GMT

Did you ever get a resolution for this ?

Re: Voice Portal admin

bstudebaker — Wed, 12 Jul 2023 21:23:20 GMT

we have this same issue....seems like there is some kind of timer that when you reset the pin in CH it will lock back out after x amount of time....its a pain in the ass