topic Re: Connection in Webex Calling

Connection

jlanderson — Fri, 06 May 2022 16:08:57 GMT

I am new to Webex and in order to work in conjunction with my headset, I am having to sign out and back in each time to make the headset work. I'm using the red "X" to end a call and not sure if that's why it's disconnecting me or if there's some other reason but it's very frustrating to have to sign out and back in after each phone call just to connect to my headset properly. Any advice would be helpful.

Re: Connection

dtibbe — Fri, 06 May 2022 17:43:51 GMT

What kind of headset are you using? I had multiple ones like Jabra, Cisco, or wired ones. I never had issues..

Is the issue specific for Webex Calling or does it also affect Calls on Webex or Meetings?

Re: Connection

jlanderson — Fri, 06 May 2022 21:18:08 GMT

I am using a Jabra headset. I have not used meetings yet so not sure on that one. The headset works great, I just can't figure out what's going on "technically" after I hang up from one call and can't complete next call (without having to sign out and back in)