Setting up Webex bot exception to the user

AliceSilva — Wed, 06 Jul 2022 13:16:30 GMT

we're working on as bot using the webex_bot API. But we ran into a dilemma regarding the exceptions. The goal is: when the user send a message and the bot doesn't understands it, it should show the user a message like "Please try again or I didn't understand" then, show the initial menu card with the available commands.So far we tried to change some tweaks inside the library but nothing worked, the logs show the lack of understanding of the bot but we want to show that to the user. Shed a light for us please.

Re: Setting up Webex bot exception to the user

Janos Benyovszki — Wed, 06 Jul 2022 14:01:35 GMT

@AliceSilva I am not sure what library you are referring to, since you have not specified that, but I am assuming you are experimenting with the Webex Bot Framework for Node.js, but I might be wrong here. In case you need help with that framework, there is a dedicated Webex space for it https://eurl.io/#BJ7gmlSeU .

topic Re: Setting up Webex bot exception to the user in Webex for Developers

Setting up Webex bot exception to the user

Re: Setting up Webex bot exception to the user