topic Re: Notification bot/user in Webex for Developers

Notification bot/user

Agnieszka Welian — Fri, 12 Aug 2022 11:48:30 GMT

Hello

I would like to create a bot which will initialize the conversation with the user by sending some reminders (from the external app). In the documentation there is not a single word about bot starting communication with the user. Do you know if it's possible? (With person starting the conversation and asking the question everything works as expected).

Moreover, if it didn't work, would the special user with Webex account send messages in the same way as above? Is there any Webex API for that? I'm just wondering if there is a way to work around the method above.

Thank you in advance

Re: Notification bot/user

dstaudt — Fri, 12 Aug 2022 16:34:52 GMT

Perhaps it's one of those things that is taken for granted, but: yes! Bots accounts are very similar in capabilities to regular end-user accounts (though there are a few restrictions), and can initiate new direct conversations with Webex users.
This is a use-case often known as 'chat ops': https://developer.cisco.com/search/chat%20ops/

Re: Notification bot/user

Agnieszka Welian — Tue, 16 Aug 2022 05:41:48 GMT

Thank you so much!