[Bug] Inconsistent and incomplete webex webhook payload

Anubis1 — Sun, 04 Sep 2022 18:03:54 GMT

Hello,

I am using webex webhooks to collect meeting participation joined/left events.

I find "sometimes" the participant-left webhook payload doesn't contain the participant Id (at path ".data.data.id"). This field is a must have. Without this there is no way to identify the user. This is happening in a real/paid webex account, not on a SandBox (which I find to have a lot of weird quirks).

Following is an example of such an incomplete webhook callback payload. Note that the id field at path ".data.data.id" is missing.

{ "message":"webex meeting event hook triggered", "data":{ "status":"active", "data":{ "displayName":"SomeName", "meetingId":"f18b8a58266746eb93198b925d39de97_I_237607385244279949", "state":"left", "siteUrl":"<siteUrl>", "hostPersonId":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg", "devices":[ { "correlationId":"6e16fb02-cbc5-4afb-ba2e-7bbdbec32005", "joinedTime":null, "leftTime":"2022-09-04T16:36:19Z", "deviceType":"GCC_OS_BrowserClient" } ], "orgId":"6c0531ce-0b88-4e3c-b14c-a4b9f1496c88", "hostEmail":"<hostEmail>" }, "orgId":"Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi82YzA1MzFjZS0wYjg4LTRlM2MtYjE0Yy1hNGI5ZjE0OTZjODg", "name":"Webhook: meetingParticipants left", "created":"2022-05-17T19:17:46.920Z", "createdBy":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg", "ownedBy":"org", "event":"left", "resource":"meetingParticipants", "appId":"Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0NkZTRkYzgyNTYzZDRmZjA0OTkxZWY5NTJlNDYxMmM0NWM2ZDlkMThmNWMzMmMwMmI5Nzk2ZmJjNmIzYjUwYzkx", "id":"Y2lzY29zcGFyazovL3VybjpURUFNOmV1LWNlbnRyYWwtMV9rL1dFQkhPT0svNjEyMzUzZTItMmE4ZC00ZjQyLWEzNjctMTZlM2YxNTM0NWJm", "targetUrl":"<appUrl>/triggers-webex-meetingParticipants-left" } }

Following is an example of a correct payload received (on the same webex site for a meeting involving the same users). Note that this has the id field at path ".data.data.id" .

{ "message":"webex meeting event hook triggered", "data":{ "created":"2022-05-17T19:17:46.920Z", "status":"active", "appId":"Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0NkZTRkYzgyNTYzZDRmZjA0OTkxZWY5NTJlNDYxMmM0NWM2ZDlkMThmNWMzMmMwMmI5Nzk2ZmJjNmIzYjUwYzkx", "resource":"meetingParticipants", "ownedBy":"org", "id":"Y2lzY29zcGFyazovL3VybjpURUFNOmV1LWNlbnRyYWwtMV9rL1dFQkhPT0svNjEyMzUzZTItMmE4ZC00ZjQyLWEzNjctMTZlM2YxNTM0NWJm", "createdBy":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg", "targetUrl":"<appUrl>/triggers-webex-meetingParticipants-left", "event":"left", "name":"Webhook: meetingParticipants left", "data":{ "hostEmail":"<hostEmail>", "devices":[ { "joinedTime":null, "correlationId":"98ed25aa-7dae-49f7-b765-b4a431ff11d2", "deviceType":"GCC_OS_BrowserClient", "leftTime":"2022-09-04T16:27:34Z" } ], "siteUrl":"<siteUrl>", "displayName":"SomeName", "state":"left", "hostPersonId":"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lNWMwN2I3OC01NjA5LTQzNzgtODhlMS02ZjQwYTEzMzdlOTg", "id":"f18b8a58266746eb93198b925d39de97_I_237606949549418258_13f4015e-a197-303d-8291-d2820c916af4", "orgId":"6c0531ce-0b88-4e3c-b14c-a4b9f1496c88", "meetingId":"f18b8a58266746eb93198b925d39de97_I_237606949549418258" }, "orgId":"Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi82YzA1MzFjZS0wYjg4LTRlM2MtYjE0Yy1hNGI5ZjE0OTZjODg" } }

(Above outputs are real ones and none of Ids are changed, so that you can use them for any internal traces if needed.)

Re: [Bug] Inconsistent and incomplete webex webhook payload

Raffaele Lagana — Mon, 05 Sep 2022 09:24:43 GMT

Hi, can you please create a ticket for this by emailing devsupport@webex.com?

Please also provide the user who created the webhook and if you have trackingId's for these responses, please provide those too.

I can see the issue you're facing here, we can investigate further through a ticket. And involve engineering if needed to.

Re: [Bug] Inconsistent and incomplete webex webhook payload

Anubis1 — Mon, 05 Sep 2022 10:11:32 GMT

Thank you for the reply. I've emailed a link to this post.

topic Re: [Bug] Inconsistent and incomplete webex webhook payload in Webex for Developers

[Bug] Inconsistent and incomplete webex webhook payload

Re: [Bug] Inconsistent and incomplete webex webhook payload

Re: [Bug] Inconsistent and incomplete webex webhook payload