topic Re: Removing `ciscouc` Entitlement via Webex API in Webex for Developers

Removing `ciscouc` Entitlement via Webex API

Jeremy Combs — Tue, 06 Dec 2022 17:06:32 GMT

Hello. I am having an issue with getting Webex Calling to work within the Webex App (all platforms) for users in our Org, that were originally in the Org when it was Spark Calling. Registering a Cisco IP Phone works fine.

In working with TAC, they are stating that the `ciscouc` Entitlement is what is preventing this from working for our users. Is there a way I can remove that for my users via the Webex API or is this one that only TAC can remove?

Re: Removing `ciscouc` Entitlement via Webex API

Janos Benyovszki — Wed, 07 Dec 2022 14:18:23 GMT

@Jeremy Combs via the APIs you could only remove licenses using the /people API https://developer.webex.com/docs/api/v1/people/update-a-person . If this entitlement is not tiedto a license, I don't think you could use the Webex APIs to remove it.

Re: Removing `ciscouc` Entitlement via Webex API

Jeremy Combs — Thu, 08 Dec 2022 15:05:37 GMT

Can someone please add me back to the #webex4devs Space?