topic Re: Save record in API Create Call queue in Webex for Developers

Save record in API Create Call queue

Nedra — Fri, 24 Feb 2023 11:13:38 GMT

When i created a call queue (API: POST : https://webexapis.com/v1/telephony/config/locations/{locationId}/queues?orgId=) for location in the organisation and i want to save an announcement file to be played as overflow greetings.

it returns this error :

{"errorCode":6571,"message":"[Error 6571] The announcement does not exist : gr2edqp99q@eun10.bcld.webex.com:aaaa.wav","errors":[{"errorCode":6571,"description":"[Error 6571] The announcement does not exist : gr2edqp99q@eun10.bcld.webex.com:aaaa.wav"}],"trackingId":"ROUTER_63F8965C-B8CA-01BB-0127-0AFDEA2A0127"}

How save a call queue announcement file in this Api ?

dtibbe — Fri, 24 Feb 2023 13:07:11 GMT

Is the filename you provided available in the list of announcement files?

You cannot upload custom files via the API at the moment, so the file must already exist

Nedra — Fri, 24 Feb 2023 13:46:44 GMT

Thnak your response @dtibbe ,

Does the file need to exist in this API beforehand?

le must already exist in this API

dtibbe — Fri, 24 Feb 2023 14:54:56 GMT

Correct. That endpoint lists all existing announcement files for the location. You can just refer to existing ones

Nedra — Fri, 24 Feb 2023 15:05:49 GMT

Okay, Thank you