topic Re: Audio wakeup call using api ? in Webex for Developers

Audio wakeup call using api ?

JC72498 — Mon, 23 Nov 2020 09:48:22 GMT

Hello Community,

I'm trying to use a Webex api to send/make a wakeup call to our on-duty people. Ideally with a brief vocal message. But it is already enough to have the person pick up the phone. If nobody answers, the next person is called, etc ... If somebody picks up the issue is considered passed to the right person. The call can be made to the person's Webex client app or a call using the classic telephone network.

I've been looking in the various api but can't find what I'm looking for. Which api can I best use for this ?

Many thanks !

Re: Audio wakeup call using api ?

JC72498 — Mon, 07 Dec 2020 07:58:48 GMT

Nobody ? any clue is welcome !

Re: Audio wakeup call using api ?

JC72498 — Mon, 07 Dec 2020 10:15:39 GMT

What's I managed so far:

Post a request to https://webexapis.com/v1/telephony/calls/dial. Which triggers an audio call alike notification on my phone. And if I accept this, only then will the number be called. Which seems normal as this is not direct call, but rather click to call. So, according to the online demo I should answer the call for it to take place.

So, I do the /dial request, copy/paste the resulting callId into the body of an /answer call, and do that call. Invariably I'm getting the error message:

{
    "message": "No Endpoint for call",
    "errors": [
        {
            "description": "No Endpoint for call",
            "code": 100020
        }
    ],
    "trackingId": "*********************************"
}

According to the online demo, this should work. Maybe it is outdated ? Anyway, I have no clue what the error is about. It must be something very basic I'm missing.

Is there anybody who can help me with this ?

Re: Audio wakeup call using api ?

JC72498 — Mon, 07 Dec 2020 12:04:35 GMT

Apparently Webex Calling was not properly set up for the calling user. The error message for the /answer request is different now. But still, I don't know what it means.

{
    "message": "Call is not an unanswered terminating call",
    "errors": [
        {
            "description": "Call is not an unanswered terminating call",
            "code": 101009
        }
    ],
    "trackingId": "CXAPI_***********************************"
}

Re: Audio wakeup call using api ?

jagifoto1 — Fri, 17 Mar 2023 16:08:09 GMT

Hi JC72498,

Did you finally get it to work? What was configured wrong in Webex Calling for the user? I have the same problem

Re: Audio wakeup call using api ?

dtibbe — Sat, 18 Mar 2023 12:09:50 GMT

What issue do you have? Have you set up Webex Calling correctly? Is the user able to receive normal PSTN calls? Are you able to use the sample from the API description page at https://developer.webex.com/docs/api/v1/call-controls/dial?

Re: Audio wakeup call using api ?

jozanini — Tue, 27 Jun 2023 20:04:11 GMT

When testing the Call Control APIs it is helpful to use a device as an endpoint. I use the webex calling google chrome plug in when testing Call Control APIs.