topic Create Auto Attendant in Webex for Developers

Create Auto Attendant

Nedra — Tue, 28 Mar 2023 12:43:52 GMT

Hello,

Hello, I want to know if I can pass an audio file when creating an auto attendant (using the POST method: https://webexapis.com/v1/telephony/config/locations/locationId/autoAttendants?orgId=orgId) when i select a custom message for the greeting in the business hours or after hours menu?

Re: Create Auto Attendant

Janos Benyovszki — Tue, 28 Mar 2023 13:20:43 GMT

@Nedra unfortunately custom messages are not supported by this API it seems. You can recommend this as a new feature here https://ciscocollabcustomer.ideas.aha.io/ and Product Management will review it.

Re: Create Auto Attendant

dtibbe — Tue, 28 Mar 2023 13:22:54 GMT

When you create an AA, according to the description, the announcement cannot be specified. You can change it via the Update AA endpoint. The announcement file must be already present in the system, maybe an upload function will be implemented in the future as Janos said

Re: Create Auto Attendant

Nedra — Tue, 28 Mar 2023 13:32:47 GMT

I tried to change it using the Update AA feature, but I encountered some problems. Additionally, I couldn't find an API that reads the list of AA Announcement Files.