topic Re: Issue on telephony webhook in Webex for Developers

Issue on telephony webhook

RomainLagrange — Sun, 02 Apr 2023 13:10:10 GMT

Hello,

Our server is not being called back on webex incomig calls events.

The webhook list return the correct data :

{
  "items": [
    {
      "id": "Y2lzY29zcGFyazovL3XXXXXXXXXXXXXXXXXXXXXXXXWI5YzEtZGY4MTg4NDRmOGRl",
      "name": "CTI-NSSOFT",
      "targetUrl": "https://XXXXXXXXXXXXXX.fr/webhook/webex",
      "resource": "telephony_calls",
      "event": "created",
      "filter": "personality=terminator&state=alerting&callType=external",
      "orgId": "Y2lzY29zcXXXXXXXXXXXXXXXXXXXXE2Ni1mM2E0LTQ1YTUtYmQ1YS00ZTllNzA5NzM4Yjc",
      "createdBy": "Y2lzY29zcGFXXXXXXXXXXXXXXXXXXX5LTQxZjMtODU2Zi00MjgyMzU0MzI3ZTc",
      "appId": "Y2lzY29zcGFyaXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXYTU2ODkxYThlYmFiYjkyNGJiNjFmYWIzM2IzYjJk",
      "ownedBy": "creator",
      "status": "active",
      "created": "2023-03-29T14:35:55.835Z"
    }
  ]
}

We tried with webhook.site as target to help debug, but no call either.
I tried with removing some filters, with callType=external only, but no luck either.

Did you see an error in my declaration, or is there a configuration to enable at the tenant ?
I'm out of ideas

Thanks for your help

Re: Issue on telephony webhook

dtibbe — Thu, 30 Mar 2023 11:56:27 GMT

Just to be sure: you tried Webex Callings Calls, not Calls on Webex, right?

Re: Issue on telephony webhook

RomainLagrange — Thu, 30 Mar 2023 11:59:18 GMT

I want to be notified when an external person call my webex public phone number.

Hope this clarify the use case.

Re: Issue on telephony webhook

dtibbe — Thu, 30 Mar 2023 19:41:12 GMT

For me, the webhook looks fine.

I just have a sandbox account, so I cannot test with external calls.

Have you tried removing all filters just to verify that any call will be sent? I just tested for an internal call towards an AA, there was a webhook fired..

Re: Issue on telephony webhook

dtibbe — Thu, 30 Mar 2023 20:03:07 GMT

ok, just did some additional tests

* state=alerting works
* personality=terminator works
* callType=location does not work whenever it is added to the filter

Best would be to open a ticket with devsupport@webex.com in order to have them looking into that issue.

Re: Issue on telephony webhook

RomainLagrange — Thu, 30 Mar 2023 23:28:23 GMT

Hi dtibbe,

I've open a support case, they have reproduced your analysis, and they are escalating an issue about the callType filter.

I have removed it from my webhook declaration and it work fine. I have implemented a server side filter on the callType property while they are evaluating the issue.

Thanks for your help