topic Re: Keep getting API error - Failed to get encryption key in Webex for Developers

Keep getting API error - Failed to get encryption key

jorgen@lindalen.net — Tue, 29 Aug 2023 06:30:35 GMT

webexteamssdk.exceptions.ApiError: [502] Bad Gateway - Failed to get encryption key. [Tracking ID: ROUTER_64ED8F78-DD06-01BB-0C49-0AFDC6210C49]

Cant really understand why Im getting this, anyone know what to do?

seems similar to this: https://community.cisco.com/t5/webex-for-developers/webex-bot-failed-to-get-encryption-key/m-p/4619069

Re: Keep getting API error - Failed to get encryption key

Janos Benyovszki — Tue, 29 Aug 2023 06:57:52 GMT

jorgen@lindalen.net is the issue reproducible without using the webexteamssdk as well? So if you make the request using the API endpoints here https://developer.webex.com/docs ?

Re: Keep getting API error - Failed to get encryption key

jorgen@lindalen.net — Tue, 29 Aug 2023 20:11:06 GMT

Hi,

Seems to be getting the same message there, about 40-50% of the time the message goes through ok.

{
  "message": "Failed to get encryption key.",
  "errors": [
    {
      "description": "Failed to get encryption key."
    }
  ],
  "trackingId": "WEBEX-DEV-PORTAL_25499959-7a41-45fc-853f-1a92ece379c1_0"
}

Re: Keep getting API error - Failed to get encryption key

Janos Benyovszki — Wed, 30 Aug 2023 07:12:41 GMT

jorgen@lindalen.net not sure why that is happening, but you can open a ticket with us - email to devsupport@webex.com - and send us the full request, response and the email of the user that made the request and we will see if we can find out why this is happening. Thanks