topic Re: Webex Calling Call Control API in Webex for Developers

Webex Calling Call Control API

erevel — Mon, 11 Sep 2023 08:00:17 GMT

Hi
is the Webex Calling Call Control API is providing events (via webhook subscription) in real-time or near real-time?
If near real-time, what is the SLA? seconds? milliseconds?
thanks,

Re: Webex Calling Call Control API

Janos Benyovszki — Mon, 11 Sep 2023 11:02:12 GMT

@erevel yes, the Call Control API does support webhooks, you can find them here https://developer.webex.com/docs/webhooks under telephony_calls resource. Responses should be near-real time.

Re: Webex Calling Call Control API

erevel — Mon, 11 Sep 2023 11:04:53 GMT

Thanks Janos,

But how close to real-time? what is the expected response time?

Re: Webex Calling Call Control API

Janos Benyovszki — Mon, 11 Sep 2023 12:18:59 GMT

As mentioned in the generic Webhooks doc https://developer.webex.com/docs/webhooks :

The benefit of using webhooks is that they allow your application to receive real-time data from Webex, so you can keep up with the state of your resources (i.e. rooms, messages, memberships, etc.).

The response is near-real time, because this is a cloud service and the actual time can depend on network conditions and loads at the time of the webhook trigger.