topic Error from webex meetings XML API - Failed to get SiteUrl when calling API with oauth authentication in Webex for Developers

Error from webex meetings XML API - Failed to get SiteUrl when calling API with oauth authentication

kanderson16@metlife.com — Tue, 12 Jan 2021 21:24:29 GMT

My error is very similar to the following:

https://community.cisco.com/t5/collaboration-documents/failed-to-get-siteurl/ta-p/3621326

but in this case, the authentication mechanism is oauth. I am also getting a failed to get SiteURL error, and unsure how to resolve.

----------------------

request

---------------------

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:serv="http://www.webex.com/schemas/2002/06/service" targetNamespace="http://www.webex.com/schemas/2002/06/service">
    <header>
        <securityContext>
          <webExID>##################</webExID>
          <webExAccessToken>*****************</webExAccessToken>
          <siteName>###########.webex.com</siteName>
        </securityContext>
    </header>
    <body>
        <bodyContent
            xsi:type="java:com.webex.service.binding.user.LstsummaryUser">
            <listControl>
                <serv:startFrom>1</serv:startFrom>
                <serv:maximumNum>1000</serv:maximumNum>
            </listControl>
        </bodyContent>
    </body>
</serv:message>

----------------

response

---------------------

<?xml version="1.0" encoding="UTF-8" ?>
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common">
<serv:header>
<serv:response>
<serv:result>FAILURE</serv:result>
<serv:reason>Failed to get SiteUrl</serv:reason>
<serv:gsbStatus>BACKUP</serv:gsbStatus>
<serv:exceptionID>010000</serv:exceptionID></serv:response>
</serv:header>
<serv:body>
</serv:body>
</serv:message>

Re: Error from webex meetings XML API - Failed to get SiteUrl when calling API with oauth authentication

jstewart1 — Thu, 28 Jan 2021 21:56:34 GMT

Not sure if you resolved this issue. I'm using OAuth and the difference in my security context is we use the session ticket, not access token. For the site name, try using just the value before .webex.com so if your site is https://companyname.webex.com just use companyname as your siteName. Here is an example using Postman... I filter on date created...

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<webExID>email@domain.com</webExID>

<sessionTicket>********this is obtained by using another call*********</sessionTicket>

<siteName>nameofsite</siteName>

</securityContext>

</header>

<body>

<bodyContent

xsi:type="java:com.webex.service.binding.user.LstsummaryUser">

<serv:startFrom>1</serv:startFrom>

<serv:maximumNum>10</serv:maximumNum>

<serv:listMethod>AND</serv:listMethod>

</listControl>

<order>

</order>

</dataScope>

</bodyContent>

</body>

</serv:message>

Re: Error from webex meetings XML API - Failed to get SiteUrl when calling API with oauth authentication

kanderson16@metlife.com — Thu, 28 Jan 2021 23:28:20 GMT

Turns out the error was bad data in the siteName param in my soap envelope.
instead of .webex.com, it's just the part of the hostname as the soap param