topic Re: WebEx XML API - Access Denied, additional privileges are required error for Attendee Only Accounts in Webex for Developers

WebEx XML API - Access Denied, additional privileges are required error for Attendee Only Accounts

AdamantineWolverine — Tue, 12 Feb 2019 23:39:01 GMT

I'm trying to write a web application for help desk technicians to allow them to Enable and Disable Host privileges for users. When a user has "Host" privileges, I have no problems running GetUser or SetUser on the account.

Once I set the user to Attendee Only, I get "Access Denied, additional privileges are required" when attempting to GetUser or SetUser on the account. I was hoping to be able to re-enable hosting on the account via the WebEx XML API.

The account I am using has the Site Admin privilege. Is there a way to make this work or is this "by design"?

Re: WebEx XML API - Access Denied, additional privileges are required error for Attendee Only Accounts

dstaudt — Wed, 13 Feb 2019 15:36:19 GMT

You may also consider forwarding this inquiry via email to devsupport@webex.com

Re: WebEx XML API - Access Denied, additional privileges are required error for Attendee Only Accounts

jstewart1 — Wed, 06 Jan 2021 16:37:16 GMT

We are getting this error as well did you ever resolve this?

Re: WebEx XML API - Access Denied, additional privileges are required error for Attendee Only Accounts

jstewart1 — Wed, 10 Feb 2021 18:11:16 GMT

Our issue was resolved and was caused by an API update. Once Cisco rolled back the change we no longer were getting the access denied error. For anyone running into this issue, make sure you have the correct scopes defined in your integration. Not having those can also cause this issue.