Recordings Webhook error for org admin

sethm — Fri, 15 Dec 2023 14:09:33 GMT

Hello!

My team is trying to create a webhook for receiving notifications with our service app when new recordings are created across our customer's org.

1. Our current role with our customer is as an external full admin

2. We are getting the following error:

"You are required to manage at least one WebEx site as Site Admin in order to register for the admin level webhook"

We are unclear as to what scopes / ControlHub settings are required to fix the issue. Please advise.

Service App scopes

External Admin Screenshot

External Admin Details Screenshot

We used axios to create the recordings webhook:

The response message we received:

data: { message: "POST failed: HTTP/1.1 400 Bad Request (url = https://webhook-engine-a.wbx2.com/webhook-engine/api/v1/webhooks, request/response TrackingId = ROUTERGW_07d925d6-2037-4cdc-9008-d9989c9f85f8, error = 'You are required to manage at least one WebEx site as Site Admin in order to register for the admin level webhook.')", errors: [ { description: "POST failed: HTTP/1.1 400 Bad Request (url = https://webhook-engine-a.wbx2.com/webhook-engine/api/v1/webhooks, request/response TrackingId = ROUTERGW_07d925d6-2037-4cdc-9008-d9989c9f85f8, error = 'You are required to manage at least one WebEx site as Site Admin in order to register for the admin level webhook.')" } ], trackingId: 'ROUTERGW_07d925d6-2037-4cdc-9008-d9989c9f85f8' }

Thank you

Re: Recordings Webhook error for org admin

Janos Benyovszki — Mon, 18 Dec 2023 11:52:04 GMT

@sethm the backend error confirms the same:

No sites found linked for the admin while creating meetings/recording admin org level webhook

Service Apps are not allowed to create org level webhooks, as they do not have any sites assigned to them, they are machine accounts. Sorry, but this would be a new requirement, that you can suggest here: https://ciscocollabcustomer.ideas.aha.io/ .

topic Recordings Webhook error for org admin in Webex for Developers

Recordings Webhook error for org admin

Re: Recordings Webhook error for org admin