topic Re: Unable to remove phone number from person in Webex for Developers

Unable to remove phone number from person

joedeveloper- — Fri, 08 Mar 2024 18:16:00 GMT

Hello we are attempting to remove the primary number from a person so that they would go back to only have an extension but are getting the following error:

DELETE https://webexapis.com/v1/telephony/config/people/{personid}/numbers{?orgId}

Body Parameters:
{
  "enableDistinctiveRingPattern": true,
  "phoneNumbers": [
{
  "directNumber": "+1111111111111",
  "primary": true,
  "action": "DELETE",
  "ringPattern": "SHORT_LONG_SHORT"
}
]
}

Response
{
  "message": "Primary number cannot be edited using this API.",
  "errors": [
{
  "description": "Primary number cannot be edited using this API."
}
],
  "trackingId": "ROUTERGW_c240ce70-bfee-472c-a356-70ce52d43999"
}

UPDATE: We have figured out the solution.

Re: Unable to remove phone number from person

Max Jobs — Wed, 06 Mar 2024 09:52:40 GMT

Hi buddy,

Typically, to remove a primary number and revert to using only an extension, you might need to assign a new primary number or set a different number as the primary one. After doing so, you can then remove the original primary number.

Re: Unable to remove phone number from person

Vaijanath Sonvane — Wed, 06 Mar 2024 15:58:54 GMT

Hi @joedeveloper- ,

With this API method, you cannot assign or unassign Primary Number. This method is only used for Alternate Phone Numbers. It is mentioned in description:

https://developer.webex.com/docs/api/v1/user-call-settings/assign-or-unassign-numbers-to-a-person

Re: Unable to remove phone number from person

joedeveloper- — Fri, 08 Mar 2024 06:02:37 GMT

I read this page that said you can use the update person API to remove a primary number from a user but no details on how to pass the object to remove the primary number. https://developer.webex.com/docs/api/v1/people/update-a-person

In Control Hub you have the ability to remove a primary number and the person reverts back to only having an extension. How can we accomplish this through the API so that they no longer have a primary number but only an extension?