topic Re: Webex Contact Center for Developers API in Webex for Developers

Webex Contact Center for Developers API

donnytheguy — Wed, 03 Aug 2022 20:50:34 GMT

Hello, I'm trying to use the Search API in Postman to test some of the queries I can use in GraphQL to use in a project. I'm getting a 200 response in Postman now, but no matter what I change my GraphQL code too, I can't generate any data. I was wondering if there was some Webex Dashboard that could show me what data I'm querying? I've copied and pasted numerous samples from the Gitub/webex-contact-center-api-samples page but I can't get any data in my response. Also wondering if there's some setting I need to enable to start logging data that the Search API uses?

Re: Webex Contact Center for Developers API

Arunabh Bhattacharjee — Wed, 03 Aug 2022 21:27:13 GMT

Hi @donnytheguy what is the error / issue you are seeing?

Any snippet of the search query? you'll need actual call data and mandatory to: and from: parameters to pull the data.

If it is working on postman and not working on the developer portal, please confirm the orgId and the developer portal URL in use. It may be something basic.

Yes oyou can use Analyzer to check the reporting data, there is a detailed analyzer lab here, I would recommend going through all 5 sections.

Thanks & Regards,

Arunabh.

Re: Webex Contact Center for Developers API

Arunabh Bhattacharjee — Wed, 03 Aug 2022 21:28:18 GMT

Link to the Reporting lab -

https://wxcctechsummit.github.io/wxcclabguides/TechSummitRoW_2021/Analyzer.html

The search API is nothing but a historical / realtime REST API that displays data, powered by the same backend as Analyzer.

Re: Webex Contact Center for Developers API

donnytheguy — Thu, 04 Aug 2022 14:50:40 GMT

Thanks Arunabh,

Link was helpful, found out the issue was I was using the wrong endpoint URL - it was pointing to the wrong server that our calls are not logged in. Changed the Region in the URL and it works fine now!

Thanks for the replies,

Donny Miller